TRACS Help and FAQs

Help and Frequently Asked Questions

Help

See the menu to your left for links to documents providing help on different topics related to TRACS.

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Frequently asked questions (FAQs)

FAQs Index

1. What is my account number?
2. I have lost my PIN / my PIN has expired. What should I do?
3. Who should maintain control over access to my account?
4. Why does my TRACS session expire and log me out?
5. What hours can I log into TRACS?
6. Who should I contact with TRACS related questions?

 

FAQs specific to TRACS are provided below:

1. What is my account number?

An account number is necessary for enrolling into TRACS. It links you to the account that you wish to access.

The account number is your Alberta Business Identification Number (BIN) unless otherwise indicated.

For more information, see How to find your account number.

2. I have lost my PIN / my PIN has expired. What should I do?

If you have lost your personal identification number (PIN) or your PIN has expired another must be issued. To obtain another PIN, contact the individual or entity that issued your previous PIN.

3. Who should maintain control over access to my account?

For security and privacy reasons it is important that an account owner controls who can access the account and what account information each individual is allowed to see. It is good business practice to regularly review who has access to the account and modify permissions (access) accordingly.

Alberta Tax and Revenue Administration is not responsible for delegating or maintaining access to an account.

4. Why does my TRACS session expire and log me out?

For security purposes, you will be automatically logged out of TRACS after 15 minutes of session inactivity.

Note: Due to a standard established by the Government of Alberta, you will also be required to confirm your login credentials after one hour of continuous session activity.

5. What hours can I log into TRACS?

TRACS will be available from 7:30 a.m. to 11:30 p.m. (Mountain Standard Time) Monday through Sunday.

Advance notice of scheduled system outages will be given on TRACS.

6. Who should I contact with TRACS related questions?

See our detailed TRACS contact information.

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