Contact Information for TRACS
Regular hours for contacting TRACS are 8:15 a.m. to 4:30 p.m. (Mountain Standard Time), Monday to Friday, except for government holidays.
Please note: the TRACS system is available every day from 7 a.m. to midnight, Mountain Standard Time (outside of scheduled maintenance times), seven days a week. Notice of scheduled system outages will be posted on TRACS.
If you need assistance with your user ID and/or password access, please contact the Alberta Secure Access Service (ASAS) at:
PHONE: 780-427-3044. For toll free service (within Alberta): 310-0000, then 780-427-3044.
You can access Alberta government offices toll-free from anywhere in the province by calling the Government of Alberta Call Centre at 310-0000. After dialing 310–0000, you will have the option of entering the number you need or holding/pressing zero for operator assistance.
Outside Alberta, call 1-area code-number (long distance charges will apply).