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Tax and Revenue Administration
2012 TRA Survey Results


Released: May 10, 2013
Produced by: Alberta Treasury Board and Finance, Tax and Revenue Administration
For more information: tra.revenue@gov.ab.ca

2012 TRA SURVEY RESULTS

Index

Individual survey results listed below are portable data format (pdf) documents. You will need Acrobat Reader to open or print these documents.  If you do not have Acrobat Reader, click here to download this free program.

Introduction

Treasury Board and Finance, Tax and Revenue Administration (TRA), conducts a biennial survey to determine satisfaction levels with its administration of tax and rebate programs, as well as with the costs to comply with legislation. The survey provides space for comments and suggestions.

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Selection of Participants for Surveys

IIn 2012, TRA used a random selection tool to survey a sample of registrants in each tax or rebate program with a population exceeding 300.  For programs with a population of 300 or less TRA sent surveys to all registrants. 

Respondents could complete the survey either on-line or by returning the competed paper survey to TRA. TRA distributed surveys by mail November 20-22, 2012. The final deadline for survey submissions was December 21, 2012.

The name of any person that TRA sent a survey remains confidential, with no marks or codes placed on the surveys to indicate a respondent’s identity in any way.


Scoring Methodology

This year TRA asked participants to rate their level of satisfaction with factors relating to TRA’s service.  The survey used a six-point response scale to measure satisfaction levels with each factor.  Respondents could choose from: 6 Very Satisfied, 5 Satisfied, 4 Somewhat Satisfied, 3 Somewhat Unsatisfied, 2 Unsatisfied and 1 Very Unsatisfied.

The level of satisfaction is expressed as “percentage satisfied”, or the percentage of respondents who indicated some degree of satisfaction.  Using the six-point response scale, the “percentage satisfied” is the sum of the Very Satisfied, Satisfied and Somewhat Satisfied responses expressed as a percentage of all applicable responses received for the question.

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Survey Results and Comments by Program

For each program, results for certain factors are presented in bar graph form on a three-year comparative basis in the following pdf files. A summary of comments regarding the program is also included in the pdf files.

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TRA Response to Survey Results

The staff that conducted the survey compiled all results, comments, and suggestions and summarized the information. Overall results of the surveys are included as a performance measure in TRA's operational planning cycle. TRA will report progress on addressing some of the concerns or issues raised through this survey in future editions of Tax Notes.

As the questionnaires did not identify respondents, TRA asked those wanting a response from questions, comments or suggestions to provide contact information. In these cases, only the respondent's question, comment or suggestion and contact information were forwarded to the suitable TRA area for response.

TRA Contact

For further information about the TRA survey, or about actions taken or planned for the future, telephone the Director, Strategic and Client Services at (780) 644-4171, or send your request to TRA by letter, fax or e-mail.

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