Information for Consumers

Insurance Complaints

Alberta Finance and the Alberta Insurance Council work together to ensure consumers are protected and companies, insurance adjusters and insurance agents operate at the highest standards.

Complaints regarding insurance companies

Issues, concerns or complaints regarding insurance companies should be directed to Alberta’s Office of the Superintendent of Insurance, which will address the issue.

Complaints regarding insurance agents or licensed independent insurance adjusters

Issues, concerns or complaints regarding insurance agents or licensed independent insurance adjusters are handled by the Alberta Insurance Council (AIC).  The AIC’s website, which outlines the complaint process and includes contact information, is www.abcouncil.ab.ca.

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